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Category: Uncategorised

Published: 25 February 2019

Hits: 356647

Board of Directors, consisting of both public and private sector experts, makes policy decisions to be implemented by KRA Management. The Chairman of the Board is appointed by the President of the Republic of Kenya. The Chief Executive of the Authority is the Commissioner General who is appointed by the Minister for Finance.

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Written by nicole.wasuna@kra.go.ke

Category: Uncategorised

Published: 10 September 2018

Hits: 247230

Complaints and Information Centre (CIC) is an office within the office of the Commissioner General established as a redress mechanism for handling taxpayer’s complaints and access to information.

Classification of Complaints

Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.

Service Complaints

• service requests that have gone beyond stipulated timeline or complaints.

Legislative Complaints

• Complaints against Tax and acts of parliament.

Staff Complaints

• Complaints against KRA staff by KRA stakeholders.

Whistleblowing

• Complaints relating to cases of corruption and other tax related malpractices - This email address is being protected from spambots. You need JavaScript enabled to view it.

Others

• Complaints related to General issues e.g. Facilities, Infrastructure procurement etc.

Complaints Reporting Channels

Complaints can be raised through any of the following channels:

Walk in/Face to Face

• Walk in to any of KRA offices countrywide to lodge a complaint

Email

• Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone

• Dial: 020-2817700/7800 or the call centre 0711099999

Social Media

• Send us a Direct Message on Twitter or Facebook.
• Twitter: https://twitter.com/KRACare
• Facebook: https://www.facebook.com/KRACare

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Written by barack.waluvengo@kra.go.ke

Category: Uncategorised

Published: 08 November 2018

Hits: 17123

This email and its attachments is confidential and is intended solely for the use of the individual to whom it is addressed.
Any views or opinions expressed are solely those of the author and do not necessarily represent those of Kenya Revenue Authority.
Please contact the sender if you believe you have received this email in error.
Although KRA has taken reasonable precautions to ensure no viruses are present in this email, KRA cannot accept responsibility for any loss or damage arising from the use of this email or attachments.

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Written by nicole.wasuna@kra.go.ke

Category: Uncategorised

Published: 10 September 2018

Hits: 20933

Complaints and Information Centre (CIC) is an office within the office of the Commissioner General established as a redress mechanism for handling taxpayer’s complaints and access to information.

Classification of Complaints

Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.

Complaints Reporting Channels

Complaints can be raised through any of the following channels: