Complaints and Information Centre
Classification of Complaints & Complaints Reporting Channels
Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.
| Customs HelpDesk | For enquiries or complaints regarding customs processes and procedures. | Email/Telephone |
Customs enquiries- This email address is being protected from spambots. You need JavaScript enabled to view it. Customs Complaints- This email address is being protected from spambots. You need JavaScript enabled to view it. Telephone Contact- 0709012055, 0709013521 |
| Service Complaints | service requests that have gone beyond stipulated timeline or complaints. | Walk in/Face to Face | Walk in to any of KRA offices countrywide to lodge a complaint |
| Legislative Complaints | Complaints against Tax and acts of parliament. | Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. | |
| Staff Complaints | Complaints against KRA staff by KRA stakeholders | Telephone | Dial: +254 709 017 700/800 or the call centre 0711099999 |
| Whistleblowing | Complaints relating to cases of corruption and other tax related malpractices - https://iwhistle.kra.go.ke/welcome/ | Social Media | Send us a Direct Message on Twitter or Facebook. |
| Others | Complaints related to General issues e.g. Facilities, Infrastructure procurement etc. | Twitter: https://twitter.com/KRACare | |
| Facebook: https://www.facebook.com/KRACare |
Adress
Office of the Commissioner General,
Times Tower 30th Floor,
P.O. Box 48240 - 00100 GPO,
Nairobi.
