Complaints and Information Centre (CIC) is an office within the office of the Commissioner General established as a redress mechanism for handling taxpayer’s complaints and access to information.
Classification of Complaints
Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.
| Service Complaints |
service requests that have gone beyond stipulated timeline or complaints. |
| Legislative Complaints |
Complaints against Tax and acts of parliament. |
| Staff Complaints |
Complaints against KRA staff by KRA stakeholders. |
| Whistleblowing |
Complaints relating to cases of corruption and other tax related malpractices - iwhistle@kra.go.ke |
| Others |
Complaints related to General issues e.g. Facilities, Infrastructure procurement etc. |
Complaints Reporting Channels
Complaints can be raised through any of the following channels:
| Walk in/Face to Face |
Walk in to any of KRA offices countrywide to lodge a complaint |
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Email us at cic@kra.go.ke |
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| Telephone |
Dial: +254 709 017 700/800 or the call centre 0711099999 |
| Social Media |
Send us a Direct Message on Twitter or Facebook. |
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Twitter: https://twitter.com/KRACare |
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Facebook: https://www.facebook.com/KRACare |
UNCATEGORISED 10/09/2018
