FAQs
What do I do after registering and can see only two icons (change password and logout)?
Normally a taxpayers profile will be fully populated will all icons within 24 hours upon registration. However a taxpayer intending to transact immediately can send this PIN to KRA through:
email Callcentre@kra.go.ke
Or;
Call 0711099999
Or;
Send a Direct Message (DM) via Facebook or Twitter using the offical KRA pages.
Or;
Visit the nearest KRA office
The system prompts you to at least have one of the tax obligations.
This happens especially in the case of an individual registration.
Just send this PIN to KRA through:
email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke
Or;
call 020 2390919 and 020 2391099 and 0771628105
Or;
Visit the nearest KRA office and request for the obligation.
Who should update iPage?
All taxpayers (individuals, companies, parastatals, NGOs, etc) should update their information using the iPage.
When logging for the first time, the initial requirement will be updating iPage.
Why should I update my iPage?
iTax provides for capture of additional registration data not previously captured. The information required in iTax includes among others your county, employer, cell phone contact, unique email address, tax agent, etc.
When should I update my iPage?
Taxpayers are required to update their iPage on first log in to iTax.
Where can I update my iPage?
Go to https://itax.kra.go.ke
Or;
Visit the KRA website www.kra.go.ke. Click on Online services and select PIN Registration to access the iTax portal.
How do I update my iPage?
One is required to fill in the mandatory fields especially under basic information then submit the data so as to update the taxpayers information with KRA.
What do I do if my PIN is not recognized when I try to update my iPage?
This happens for new PINs that have not been migrated to iTax.
The taxpayer is required to send this PIN to KRA for migration through;
Email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke
Or;
Call 020 2390919 and 020 2391099 and 0771628105
Or;
Visit the nearest KRA office.
Do I need a VAT certificate if I have a PIN certificate?
No. PIN certificate is sufficient.
What the taxpayer needs to do if they start dealing in vat-able business is to add VAT obligation on the PIN.
What happens when we try to update iPage and the data is not consistent with the database?
The taxpayer is required to send this PIN to KRA for data correction through;
Email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke
Or;
Call 020 2390919 and 020 2391099 and 0771628105
Or;
Visit the nearest KRA office.
I am trying to register but I keep getting error ref. no. 139.....what do I do?
This happens when there is poor internet connectivity.
Sorry, but be patient and keep trying.
What do I do if I have Error in date of birth or certificate of incorporation?
The taxpayer is required to send this PIN to KRA for data correction through:
Email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke
Or;
Call 020 2390919 and 020 2391099 and 0771628105
Or;
Visit the nearest KRA office.
What do I do if Income tax date comes before business commencement date?
The taxpayer is required to send this PIN to KRA for data correction through:
Email Callcentre@kra.go.ke and DTDOnlineSupport@kra.go.ke
Or;
Call 020 2390919 and 020 2391099 and 0771628105
Or;
Visit the nearest KRA office.
What is iTax?
iTax is a system that has been developed by KRA to improve on efficiency.
How does iTax work?
iTax allows one to update their tax registration details, file tax returns, register all tax payments and make status enquiries with real-time monitoring of their ledger/account.
How do I access iTax?
To log on to iTax , visit itax.kra.go.ke and follow the prompts.
I am trying access the portal but I keep getting error ref. no. 148..... What do I do?
This happens when there is network fluctuation. Please be patient and keep trying.
Does KRA offer training on iTax?
Yes. Training is done free of charge every first two Thursdays of the month at the Convention Centre, 5th floor Times Tower.
What is iTax?
iTax is a system that has been developed by KRA to improve on efficiency.
iTax allows you to register for a PIN, file your tax returns, apply for a tax compliance certificate, generate a payment slip, check your ledger account among others.
