Measures KRA has taken to promote inclusivity

The Taxpayers Month (TPM) and Customer Service Week (CSW) celebrations have become a tradition in KRA for the last 18 years. TPM initially began as a day activity, graduated to a week, and currently, a month, which has become synonymous with KRA depicting a human face to appreciate enthusiastic and dedicated Kenyans for the role they play in building the nation through payment of taxes.

A team of KRA officials during the National Diversity &Inclusion Awards & Recognition in March 2022
KRA Officials during the National Diversity &Inclusion Awards & Recognition in March 2022

 

Taxpayers’ Month 2022: Leaving No One Behind

The 2022 TPM was launched on 3rd October 2022 with a focus on highlighting KRA’s commitments towards pushing revenue administration to the next level and building on its achievements over the past years. This year’s theme for TPM is ‘Leaving no one behind’. The theme resonates with some of the National Values under article 10(2) of the constitution such as inclusiveness, non-discrimination, human dignity, equality, equity, democracy, and participation of the people. KRA has not only implemented the values but entrenched them in the day-to-day processes to foster cohesion and excellence in service.

Ubuntu Activity

Ubuntu initiative was one of the proposed activities during this year’s TPM, where staff with disabilities were granted an opportunity to share their experiences about working for KRA, whereas the taxpayers gave responses on the Authority’s services. Ubuntu is an ancient African word meaning ‘humanity to others’ It reminds us that ‘I am what I am because of who we all are The Ubuntu initiative provides an opportunity to demonstrate how KRA actualizes this year’s theme of ‘Leaving no one behind" (Pamoja Twaweza).

Measures undertaken by KRA to implement inclusivity

Inclusivity is value number 9 of the 17 National Values in Principles of Governance as espoused under Article 10(2) of the constitution of Kenya 2010. KRA has committed to implementing the Presidential commitments and entrenching the National Values through sensitization and creating awareness among stakeholders. 

Certificate of recognition from the National Diversity &Inclusion Awards & Recognition in March 2022
Certificate of recognition from the National Diversity &Inclusion Awards & Recognition in March 2022

 

Under this value, the Authority implemented the activities shown below for the period January 2021 to December 2021:

  • We have facilitated the training of 13 staff on sign language interpreters to enable ease of service delivery to persons abled differently.
  • Delegates from over 35 countries participated in the recently held 8th Annual Tax Summit which brought together the public, academicians, policy experts, public sector players, policymakers, and private sectors to deliberate on opportunities and solutions to the existing tax administration challenges.
  • We have established a committee for the Exchange of Information (EOIS) project and involved CPU, NT, Global Forum, KBA, NSE, CDS, IRA, RBA, CMA, and CBK in the setting of EOI legislation
  • The KRA website is now available in Kiswahili and can also accommodate the visually impaired.

 

By KRA Education, Policy & Compliance Section, Intelligence & Strategic Operations Department. 


BLOG 24/10/2022


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Measures KRA has taken to promote inclusivity