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iTax

Overview of iTax

Overview

To enhance efficacy in tax administration, the Kenya Revenue Authority (KRA) introduced the iTax system in 2014. iTax is a web-based platform specifically developed for managing Domestic Taxes in Kenya. It enables users to perform various tax-related processes, such as PIN registration, filing tax returns, facilitating payment of taxes, and applying for tax compliance certificates. Designed for individuals and businesses, the platform streamlines tax processes by automating services and has been a key component of KRA’s digital transformation journey.

Key facts & figures

Key Facts & Figures

Statistics:

  1. iTax was officially launched in 2014, with mandatory onboarding for individuals and entities beginning in 2015.
  2. There are currently over 8 million active taxpayers registered on the iTax platform since its launch.
  3. The system processes an average of 200,000 tax returns monthly.

Clarifications & misinformation

Clarifications & Misinformation

  1. Misconception: iTax is always down during peak periods.

    Official Position: KRA acknowledges occasional slowdowns during peak periods, but the system is generally stable. We continuously improve infrastructure to minimize downtime and enhance user experience. For updates, visit the KRA website or follow us on social media.

  2. Misconception: The iTax portal is too complicated for ordinary users.

    Official Position: KRA continuously identifies processes for simplification and support. We have developed detailed user manuals and tutorials available on the KRA website and social media platforms, aimed at simplifying the filing process.

  3. Misconception: KRA doesn't offer sufficient support for iTax users.

    Official Position: KRA is committed to providing timely and effective support to all iTax users. In case of any challenges, we encourage taxpayers to contact the KRA call center or explore the KRA website. Taxpayers can also visit the nearest Tax Service Office (TSO) for assistance.

  4. Misconception: Data mismatches on iTax are always the user's fault.

    Official Position: KRA recognizes that data mismatches can occur for various reasons and works closely with other government agencies to resolve such issues. Taxpayers facing data mismatches should contact KRA for verification and correction.

Procedures & Guidelines

Procedures & Guidelines

Step-by-Step Processes

a) Registration
Entity Process
Residents Resident PIN Application
Company (non-individual) Guide on company PIN application. NB: You’ll receive an acknowledgment receipt with a reference number to track your application. For follow-up, email the required documents to callcentre@kra.go.ke.
  • Scan of the registration certificate.
  • CR12 document.
  • PINS of the directors.
  • Acknowledgment receipt.
Non-Resident Individual i) Go to iTax Portal and click on "New PIN Registration."
ii) Fill in all required details and submit the form.
iii) You will receive an acknowledgment receipt.
  • Copy of the original passport.
  • Proof of investment or introduction letter from your employer.
  • Introduction letter from a registered tax agent.
  • Acknowledgment receipt.
b) Filing Various Returns on iTax
Return Process
Nil Return How to file nil Return
Income Tax Return Step-by-step guide on filing Income Tax Return for employment income only.
How to file with more than one P9 form (more than one employer)
Amended Return How to file an amended return
Monthly Rental Income How to file Rental Income
c) Payment of Taxes

Generating a Payment Slip:

  1. Use your PIN and password to log in to the iTax portal.
  2. Click on the “Payments” tab and then “Payment Registration” and click “Next.”
  3. Choose the applicable tax head (e.g., Income Tax, VAT) and select “Self-Assessment” as the Payment Type.
  4. Enter the relevant tax period and choose your payment method.
  5. Click “Submit” to generate a payment slip.

Common Questions asked on iTax

Frequently Asked Questions (FAQs)

  1. How do I file my tax returns on iTax?

    Log in to the iTax portal, select "Returns" from the menu, complete the required form, and submit it online.

  2. What is the process for applying for a Tax Compliance Certificate (TCC) on iTax?

    Log in to iTax, select "TCC" under the Certificates menu, fill out the application form, and submit it.

  3. How can I update my personal details on the iTax portal?

    Log in to iTax, go to "Registration," and select "Amend PIN Details" to update your information.

  4. What should I do if my PIN is locked?

    Visit the KRA website or contact KRA support for assistance.

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