The Kenya Revenue Authority (KRA) and the Nairobi City County Government have received numerous complaints from motorists disputing penalties imposed for failure to pay parking fees. In order to address these complaints, parking attendants in county uniform will henceforth photograph the number plates of non-compliant motor vehicles for reference purposes in case of disputes. Motorists utilizing Nairobi City County parking slots are therefore advised to ensure prompt payment of parking fees and seasonal fees through the authorized USSD payment mode (*647#).
Additionally, the public is notified that the 2020 Annual VIP Parking stickers expired on 31st December 2020 and therefore are no longer valid. The 2021 Annual VIP authorized vehicles are now being managed through the Nairobi Revenue System (NRS) Parking system. A list of all vehicles that qualify for VIP parking have been uploaded into the NRS Parking system. Physical VIP parking stickers will no longer be recognized. KRA parking attendants will henceforth use querying devices to confirm compliance status of such vehicles.
To authenticate the identity of authorized County or KRA officers the public is encouraged to:
- Call KRA contact center on 0709 014 747 or email firstname.lastname@example.org
- Access the Imposter Detection platform available on the link: https://www.kra.go.ke/en/imposter-detection
- Visit NCCG Offices City Hall, the nearest NCCG Sub County Office or KRA Offices at Times Towers ground floor banking hall.