Complaints and Information Centre
Complaints and Information Centre (CIC) is an office within the office of the Commissioner, Intelligence & Strategic Operations (I& SO) established as a redress mechanism for handling taxpayer's complaints and Access to Information.
Classification of Complaints & Complaints Reporting Channels
Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.
|Service Complaints||service requests that have gone beyond stipulated timeline or complaints.||Walk in/Face to Face||Walk in to any of KRA offices countrywide to lodge a complaint|
|Staff Complaints||Complaints against KRA staff by KRA stakeholders||Telephone||Dial: +254 709 017 700/800 or the call centre 0711099999|
|Whistleblowing||Complaints relating to cases of corruption and other tax related malpractices - https://iwhistle.kra.go.ke/welcome/||Social Media||Send us a Direct Message on Twitter or Facebook.|
|Others||Complaints related to General issues e.g. Facilities, Infrastructure procurement etc.||Twitter: https://twitter.com/KRACare|
Office of the Commissioner General,
Times Tower 30th Floor,
P.O. Box 48240 - 00100 GPO,